Company: To contact us by mail: Jacqueline's Designs 7710 Somerset Bay C Indianapolis, IN 46240 Jacquelines_Designs@yahoo.com Shipping: We use the US postal system for shipping. Most orders are shipped within 48hrs. Returns: If you are unsatisfied, please return your item in original condition within 30 days from the purchase date for a full refund of the purchase price. No questions asked.